Holiday information from A to Z
On the day of arrival, our rooms are available to you from 2 p.m. If you arrive after 6 p.m., please send us a message to notify us. On the day of departure, please vacate your room by 10 a.m.
Cosy bathrobes are available free of charge for your entire stay. Bath slippers can be purchased on site for 6.00 euros.
Want to have some real fun on steep terrain? Then test our e-mountain bikes, you’ll be thrilled!
E-mountain bike with the latest Bosch motor: Daily rental for 30.00 euros per day
Trial session (60 min.): 10.00 euros
A good day begins at the breakfast table and ours is fully laid at our mountain hotel in the Dolomites. From 8 to 10a.m., we serve homemade, farmhouse products as well as fresh baked bread rolls from Lüsen’s bakery, South Tyrolean cheese and sausages, egg specialties, and so much more. Take a seat in our beautiful dining room and enjoy the sun shining in on you in the morning!
What could be better than leaving your car behind for a week? In our boutique hotel in the Dolomites, this is quite possible – at least in summer! With us, you start hiking directly from our front door and get (almost) everywhere by bus. Every hour, you can take public transport from Lüsen to the historic town of Brixen. In summer, a minibus takes you from Herol car park (just a few metres from the hotel) to Lüsen or to Zumis car park, which is also a starting point for many hikes.
Due to the Covid-19 pandemic, we have temporarily lifted our cancellation conditions and eased them as follows: Cancellation is free of charge in case of Covid19 illness, if South Tyrol becomes a risk area or borders are closed at the time of your trip.
Standard cancellation conditions
- For cancellations up to 30 days before arrival, no cancellation fees apply.
- For cancellations up to 15 days before arrival, 50% of the total amount of the stay must be paid.
- For cancellations from 14 days before arrival, 70% of the total amount of the stay must be paid.
- In case of non-arrival, 100% of the total amount of the stay must be paid.
- In case of early departure or late arrival, 70% of each night not used must be paid.
For us as a small hotel, away from the crowds and without neighbours, it is particularly easy to implement Covid-19 measures and comply with safety distances. You will have plenty of space to spread out to keep safe both inside and outside. Alpe di Rodengo/Rodenecker Alm and Alpe di Luson/Lüsner Alm are also not heavily developed tourist areas. So, nature lovers and sports enthusiasts can spread across the expansive, beautiful nature and observe safety measures without any trouble.
- As per usual, we guarantee the highest standards of hygiene. We disinfect every room before check-in as well as tables and surfaces daily. Disinfectant gel is, of course, available for you at our hotel.
- Masks are compulsory for our guests in enclosed spaces where the minimum distance cannot be maintained.
- At the buffet, we ask our guests to wear both masks and gloves.
- The Finnish sauna (90°C) can only be used individually and with your room partner. The steam bath remains closed because temperatures are too low. Otherwise, all our services are available to you in full.
- Even though our staff wear protective masks, you can rely on the usual cordiality.
- Due to the current situation, we have temporarily lifted our cancellation conditions and eased them as follows: Cancellation in connection with Covid-19 is free of charge up to one week before the day of arrival.
With total Federspieler commitment, we will continue to follow our conviction in order to offer you a unique experience. We look forward to welcoming you to our hideaway in South Tyrol.
Until then, stay healthy!
In summer, every Wednesday is your "South Tyrol Experience Day" and the day of rest for our staff. On these Wednesdays, dinner is not served. The breakfast buffet and bar service take place as usual, of course. This day of the week is perfect for getting to know the culinary highlights of South Tyrol away from our hotel in Lüsen. And there are so many! Numerous events in the surrounding villages invite you to enjoy food, drinks, and music. Or how about a romantic evening walk to a nearby hut? For a real Italian pizza, a stroll through town and a good aperitif, it's worth going to Brixen and discovering the beautiful old town on the banks of the Isarco/Eisack river. Are you looking for more tips? We’d be happy to advise you. As dinner is not served on Wednesday, we will credit you 20% of the daily rate.
Please deposit the amount of 200.00 euros into the following account:
IBAN: IT 79 A 08307 58224 000306226001
Hostess Isolde and chef Benni take care of your physical well-being at our accommodation in Lüsen. We serve our scrumptious 3-course menu from 7 p.m. every day. Using beef exclusively from our farm, potatoes from our own fields, and milk and dairy products from the nearby alpine dairies, you can certainly taste their high quality. Do you have food allergies? Contact us, we would be happy to cook fresh and individually for you!
Please note: In summer, Wednesdays are a day off for our staff so dinner is not served on Wednesday nights. Summertime in the middle of the week is the perfect time to get to know other culinary highlights of South Tyrol. There are many! For those who want to get back to Herol a little earlier, the sauna is open until 10 p.m. on Wednesday.
Children staying in their parents' room receive the following discounts:
Children from 0 to 2 years old: 100% discount
Children from 2 to 6 years old: 80% discount
Children from 6 to 10 years old: 60% discount
Children from 11 to 15 years old: 50% discount
From 15 years old in an extra bed: 20% discount
Children under 14 years old are exempt from the visitor’s tax.
Our farm is home to several four-legged friends:
- about 10 to 15 calves
- 3 horses (Kira, Blitz, and Vaiolet)
- several cats
- our golden retriever, Samy
Our animals are fed in the morning and evening. They are always happy to have visitors. There are always interesting conversations to have with farmer Luis at the stable.
What would you like: an aromatic fair trade, organic coffee or a sparkling Aperol spritz? We would be happy to serve you a liquid appetiser at our hotel bar, in the lounge, or on the sun terrace. Here's to coffee chats and get-togethers!
We accept cash, bank transfer, and all major credit and debit cards. Reservations are only considered binding once you have received confirmation by e-mail.
Our hideaway in South Tyrol is not only a paradise for people, but also for dogs. Your dog is very welcome at the bar and conservatory area. Please understand that dogs are not allowed in the dining room and the wellness area! We will be happy to prepare a table for you in the conservatory or on the terrace in summer. For your four-legged sweetheart, we charge 25.00 euros per day without food. Please bring your dog’s blanket and/or basket with for comfort and sleeping!
Our prices are per person and day including both half board and inclusive services. We kindly ask you to pay the visitor's tax of 1.60 euros per day separately on site. You can enjoy a special children's discount for little ones staying in their parents' room. Children under 14 years old do not need to pay the visitor's tax.
If you book a room with breakfast, 20% will be deducted from the half-board price.
The natural bathing pond (without any chemicals) is a small idyllic mountain lake in Lüsen, where you can completely cool off in summer.
Would you like to treat your loved ones to a beautiful, relaxing holiday at Herol as well? We would be happy to provide you with a voucher here. Share your happiness!